Shipping policy

At Footlocka, fast delivery is part of the service. Every order is packed in branded Footlocka packaging and shipped with care.

1. Where we ship

We currently ship within South Africa to residential and business addresses. We can’t deliver to PO boxes. [Add international shipping details here if you offer it.]

2. Order processing time

Orders are processed within [1 to 2] business days of payment confirmation.
Business days are Monday to Friday, excluding public holidays.
Orders placed after [14:00] or on weekends and public holidays are processed the next business day.
During big drops and sales, processing may take a little longer. We’ll email you if there’s a delay.

3. Tracking

When your order ships, we’ll email you a tracking number and link. Tracking can take up to 24 hours to update after dispatch. If you haven’t received tracking within [3] business days of ordering, email us.

4. Delivery

Please make sure someone is available to receive and sign for the parcel.
Double-check your address at checkout. Incorrect or incomplete addresses can cause delays.
If a courier can’t deliver after attempts, the parcel may be held at a depot or returned to us. Re-shipping costs may then apply.

5. Changing your address or cancelling an order

Email support@footlocka.com as soon as possible with your order number. We can only change an address or cancel if the order hasn’t shipped yet.

5. Delays

Delays can happen because of courier issues, weather, strikes or public holidays. We’ll do everything we can to keep you updated, but we aren’t responsible for delays outside our control.

7. Lost, damaged or incorrect parcels

Damaged on arrival or wrong item: email us within 7 days of delivery with your order number and photos. We’ll make it right under our Refund & Return Policy.
Marked delivered but not received: check with neighbors and your building’s reception first, then contact us within [3] business days and we’ll investigate with the courier.
Lost in transit: if your parcel doesn’t arrive within [10] business days of shipping, contact us and we’ll replace or refund your order.

8. Pre-orders and drops

Items marked pre-order or from upcoming drops ship on the date shown on the product page. If your order contains both in-stock and pre-order items, we’ll ship together when everything is available unless you ask for separate shipments.